FAQs about Shipping Services

There are many features that can be useful such as consolidation , repacking etc..

We start with as low as OMR.5.5 for the first half KG. Please visit our price calculator at https://www.shipyourcart.com/price-calculator for more info.

No, currently all ship your cart services are available on the website. By signing in to your account you will have access to all specific features .

The terms of conditions is available on https://www.shipyourcart.com/terms-and-conditions

Customs are mandated  by the Royal Oman Police (ROP) - Directorate General of Customs. On a general note , for personal products  5% is charged as custom duty and another 5% on VAT.  However, each product and quantity could be subject to different fees at the discretion of customs. For better understanding of custom fees and policy please visit https://www.customs.gov.om/esw/jsf/secure/esw/common/DutyCalculator.xhtml or you can try our customs calculator on https://www.shipyourcart.com/price-calculator for estimated fees.

If you did not receive a confirmation email for Ship Your Cart  membership, please follow these steps:-Kindly try registering again so you can receive a confirmation email.            -If it shows wrong password then kindly reset your password and try logging in.However, if you continue to experience issues , you may visit our contact us page on https://www.shipyourcart.com/contact us and fill the form  or email us on customers@shipyourcart.com

No, please use another email and mobile number for any new accounts.

Yes, Suite Number is one of the most important details to add your account. Please ensure the address details are complete to avoid any issues in receiving your shipment. You can find the tutorial in your account on how to use the address on https://app.shipyourcart.com/address

You may visit our contact us page on https://www.shipyourcart.com/contact us and fill the form  or email us on customers@shipyourcart.com

Visit https://app.shipyourcart.com/signin and sign in to your account .The navigate to the ' my account page ' where you will  find  the 'change my password' tab.

Please raise your request through our  https://www.shipyourcart.com/contact us page, our customer care team will be In Touch to assist you with your request.

Unfortunately, you cannot change the email that was used to register an account on Ship Your Cart. However, you may open a new account using a new email address.

Yes it is possible.

You may track your shipments through  one of the following:

Option 1 : Visit www.shipyourcart.com > In the home page , kindly select on "Track My Shipments" and then enter your tracking number.

Option 2:  You can also track your package through the following link https://www.asyadexpress.com/

Below  are some reasons why your order has not been shipped yet:

- If your payment could not be processed.
- Additional documentation is required to processes your order
- We did not receive a ship request from you. However , if you are still facing an issue which is not listed here please contact us by visiting https://www.shipyourcart.com/contact us and fill the form  or email us on customers@shipyourcart.com

The estimated arrival date depends on the Courier company / Service provider chosen while shipping. However, Delivery time may increase due to customs processing or remote area delivery terms.For details on the approximate timelines relating to each shipper, please visit https://app.shipyourcart.com/carriers

Please visit https://www.shipyourcart.com/price-calculator where you will find an online calculator .

Once the shipment is received in your suite , you will be asked to confirm the  shipping order , at this stage you will be able to add insurance which will cost 1 OMR for each 100$.

Package is only insured when you choose insurance before shipping .

The insurance will cover the item selected at the time of purchase of the policy. This will cover lost, partially damaged , or full damaged shipments provided a clear invoice is provided . The insurance will not cover any delays in arrival of shipment.

Please refer to the photos in your  'Ship Your Cart' shipments dashboard . If the item is not available in the photos please contact seller/marchant to inform them that he did not include your item while shipping to our warehouse.

If the item's photo is there but you have not received the item, please proceed with filing a claim by visiting our contact us page on https://www.shipyourcart.com/contact us and fill the form  or email us on customers@shipyourcart.com

A  complete list of items that are prohibited and are not possible to ship is available on https://www.shipyourcart.com/prohibited-and-restricted-items

currently we don't support shipping perfumes. coming soon

some items that includes battries inside of it , can be shipped .

currently we don't support shipping power banks . coming soon

Dangerous goods/hazardous materials are items that require special handling, additional packaging, and labeling to be transported internationally.

These items may or may not be allowed to ship to your country. Shipping dangerous goods are country-specific.

Items considered to be dangerous goods include flammable items or items under pressure (e.g., hairspray, spray paint, lighters, nail polish, and perfume). Dangerous goods items may be required to ship separately from non-dangerous goods items.

Please view our restricted and prohibited items list available on https://www.shipyourcart.com/prohibited-and-restricted-items >  for more information, or contact us for specific information regarding your country and the items you wish to ship.

If your package's length + width + height is greater than 72 inches , then dimensional weight is applied .
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Here is the formula for the dimensional weight which we use to calculate our shipments:

Length x Width X Height (in centimeters) / 6000
Please note that the maximum weight is 100KG.

Any claim for loss or damage must be notified to Ship YOur Cart within seven (7) working days of receiving the goods. If items are not received of the date upon which the Goods should have been delivered. A claim will only be confirmed once  all required information and documents will need to  provide. (e.g. In

It is possible to ship items above 25KG, however, we will not be able to  deliver packages  the packages of this size to your door. You will need to collect it from our warehouse in Muscat located at https://goo.gl/maps/pMwABbwLWvsLC2nY6.

Options based on shipment specified and preferences are as follows :

Option 1 :For shipments below 25KGS :
1- Delivery to your door :: the package will be delivered to your doorstep .
2- Postal collection : You can collect the package through our post offices.

Option 2: For shipments above For shipments below 25KGS. With a maximum  dimension of  ( 100) :
1-You will need to collect it from our warehouse in Muscat located at https://goo.gl/maps/pMwABbwLWvsLC2nY6

Option 3:  collection from ASYAD fulfilment Hub in Airport heights for ( overweight / oversized ) shipments that is above 25kg ( actual or volumetric weight) and /or have one its dimensions above 100 cm

while confirming shipping , you will be given all options to choose from. Kindly select your preferred option.

No, the package will have to be discarded.

To avoid such situations we encourage customers to visit the prohibited list available on https://www.shipyourcart.com/prohibited-and-restricted-items.

Through your shipment management page, you will have the option to request 'ship your cart' to return the shipment by selecting one of the two options :

1. If you have a return label provided by the seller , please upload the label and we will ship it back to the seller.
2. If you do not have a label, you will need to purchase a label from 'ship your cart' and provide the address you wish to ship to domestically.

After your package arrives at our warehouses , it will not appear in your mailbox until we process the packages.Therefore, please allow 2-4 working days for the package to be processed and it all appear on your suite. If it's taking longer than that please contact us.

Yes. Ship your cart team are required to open every package that arrives at our facility. Our trained  agents will carefully review your purchases to ensure they don't get broken/damage during shipping .

Yes, we do repack packages into one box if requested by the customer. 
Note that pricing for the merge request is 2 OMR for each package involve.

Many stores pack your items in boxes that are too large or not properly prepared for global shipping.

Ship your cart takes extra time to ensure all your merchandise is properly packed for international shipping. Our repackaging service will save you money in shipping costs and also helps ensuring that  your purchases are not damaged during transport.

This will not possible as each shipment gets sorted at a different country and is shipped to Oman separately.

Yes. Ship your cart can split your package to multiple shipments at a fee of 2OMR per new package . This can be done by visiting the 'Manage Shipment'  tab in your account on www.shipyourcart.com. Options to  split your package, discard an item, return it to the sender, or ship it at a different time or to a different address are all available.

There might be several reasons why your package(s) is on hold. This can be caused by either the size of the package or the items inside of it.

To check the reason of hold:
''Sign In" > "My Mailbox" > "On Hold": you will be able to see all the packages which is on hold. If you move your cursor on the red icon you can see the reason of hold.

Items on hold are usually under process or needs actions from the customer . However, if his item is on hold for more than 72 hours, please contact us on  https://www.shipyourcart.com/contact us and fill the form  or email us on customers@shipyourcart.com so we can assist you further.

No. Neither Ship Your Cart, nor our couriers, provide any form of temperature-controlled storage or transportation. Please do not ship items required refrigeration to your Ship Your Cart suite.Common items that require refrigeration include frozen foods, perishable foodstuffs, temperature-sensitive medications, dry ice and chocolate.

Free storage period as it follows:      

-Regular Packages: 30 days      
- Oversized Packages: 30 days

After the Free Storage period, we will charge you 0.4OMR /day for all the packages exceed the Free Storage period. This time period will last until the packages reach 60 days storage limit!!

All the packages after 60 days upon receiving will be disposed of without further notice. Until that you will receive email alerts from Ship Your Cart about the storage periods periodically.

Through your shipment management page, you will have the option to request 'ship your cart' to return the shipment by selecting one of the two options :

1. If you have a return label provided by the seller , please upload the label and we will ship it back to the seller.
2. If you do not have a label, you will need to purchase a label from 'ship your cart' and provide the address you wish to ship to domestically.

If you have a return label from the marchant, there will be no return charge. However, if you need you do not have a return label you will need to purchase one.

No, the shipment must be from the origin of the addresses that you gave .Example: If you are using your US address, the shipment must be shipped from US to your US address, otherwise it will be rejected.

Yes, you can by providing return label  that contains other address.

All debit and credit cards are accepted. You may also opt to credit your wallet with an amount in order to use for your purchases.

The only currency available is Omani Rial (OMR).

Yes, you can get the invoice after the checkout.However, if you are not able to get your invoice after the checkout , you may visit our contact us page on www.xx.com/contact us and fill the form  or email us on customers@shipyourcart.com

This is done when paying for the shipping . Basically, the invoice will include shipping charges, customs and VAT.

There are a few possible reasons why your credit card/debit card might have been declined. Although most popular reasons are:

1- credit card/debit card may be closed to international transactions
2-an international payment may seem suspicious to your bank. In either case, we recommend contacting your credit card/debit card provider for further information.

Kindly check the customs calculator to confirm the charges . If you still need assistance you may visit our contact us page on https://www.shipyourcart.com/contact us and fill the form  or email us on customers@shipyourcart.com so we can explain the charges imposed.

Kindly visit contact us page on https://www.shipyourcart.com/contact us and fill the form or email us on customers@shipyourcart.com for cancellation . However, the amount will be returned only for the services which have not been executed.

No there are only three methods of payment in ship your cart:
1- Debit and Credit Card
2- Wallet

Unfortunately we don't refund for any delayed packages. Claims and refunds are only applicable to damages or losses relating to insured packages.